Terms of service

Last updated: October 20, 2026.

These terms describe how the Cuentas Claras service works: the point of sale and inventory platform for businesses, with its subscription plans, the free trial, the setup service and the refund policy. By creating an account or using the platform, you accept these terms.

1. The service

• Every business has its own account, with its own users, role-based permissions and data kept separate from any other business.
• The platform includes the features of the plan you choose: point of sale, inventory, customers and credit, cash-register closeout, reports and the modules for your market and your type of business.
• The platform works with and without internet: offline you keep selling, and movements sync when the internet comes back.

2. Free trial

• When you sign up, your business is active for a 7-day free trial, with the features and limits of the plan you chose. We never ask for a card for the trial: if it's not for you, you pay nothing and there is no charge.
• If the trial ends without activating a plan, your account switches to read-only mode: you can view and consult all of your information, but you can't record changes until you activate your plan. Your data is never deleted: when you activate, you pick up right where you left off.

3. Plans, pricing and renewal

• Plans are billed as a monthly or annual subscription. The annual plan costs the monthly price × 10 (two months free). The prices for each market, in its currency, are the ones published on the homepage and in your panel.
• Billing is processed by Stripe and renews automatically at the end of each period (month or year, depending on your plan) with the card you have on file, until you cancel. Your card never passes through our servers.
• Additional modules and extras (extra profiles or locations) are billed at the prices published for your market and your plan.
• If a payment doesn't go through, your account enters a grace period and then switches to read-only mode, with your information available to view, until the payment is regularized.
• The Agendas Claras Free plan has no monthly fee. It includes one (1) bookable staff member and up to forty (40) new appointments per calendar month. At the limit, the Base plan (US$29/mo) removes the cap and the business books without limit.
• When a business charges client deposits online, the total it pays for that processing is 3.9% + US$0.30 per payment (2.9% + US$0.30 from Stripe and 1% platform), and the money goes straight to the business's own account.

4. Cancellation

• You can cancel at any time from your own panel (Plan & subscription section), with no penalties.
• Cancellation stops the next renewal and takes effect at the end of the period already paid: you keep using the platform as usual until that day.
• When the paid period ends, your account switches to read-only mode and keeps your information so you can consult it and download it whenever you need it.

5. Refund policy

• Subscription: partial periods that have already started are not refunded. If you cancel, no new charge is made: cancellation stops the next renewal and you keep full access until the end of the period already paid.
• Setup: the setup fee is fully refunded if the service has not been performed. Once the setup has been performed (your inventory loaded and your account operating), the setup fee is not refundable.
• If a duplicate charge or a billing error on our part occurs, we correct it and refund the amount overcharged.
• The 7-day free trial involves no charge at all: there is nothing to refund.

6. Setup

• Setup is a one-time service: we load your inventory, configure your account (categories, fields, currency, logo and colors) and train your team.
• Its price is the one published for your market based on your inventory; with the annual plan, setup is included at no cost. Current promotions are published on the homepage.

7. Your data

• Your data is yours. From the app you can download your monthly book and your reports, plus the monthly package for your accountant on the plans that include it; if you need a complete copy of your information, write to contacto@cuentasclarasrd.com and we'll send it to you.
• We make a daily backup of the platform. How data is handled is described in the privacy policy.
• Your business is responsible for its operation and for its compliance with its country's tax authority: the platform gives you the tools and the reports to keep it up to date.

8. Changes to these terms

If these terms change, we publish the updated version on this page with its date. The prices of your active subscription are honored for the period already paid.

9. Contact

For any question about these terms: contacto@cuentasclarasrd.com or WhatsApp at +1 701-518-3052, Monday to Saturday, 8 AM–8 PM.