Privacy policy

Last updated: October 20, 2026.

Cuentas Claras is the platform your business uses to run its inventory, sales, cash register and customer credit. Running it means storing information about your business, and this page explains — with no fine print hidden anywhere — what we store, how we protect it, and what happens to your data if you ever decide to leave.

1. What information we store

• Your account data: your business name, the name and email of each user, and your company settings (currency, taxes, modules).
• Your operation data: the products, inventory, sales, customers, credit and other movements you record in the platform. This is your business's data: you decide what gets recorded.
• We do not sell your information or use it for anything other than operating the service and supporting you.

2. How we protect your information

• Hashed passwords: passwords are protected with bcrypt, a secure hashing function designed for passwords, and are never stored in plain text. Not even our team can see your password.
• Each company only sees its own data: every business's information is kept separate, and every query verifies that the person asking belongs to that company. No business can access another business's data.
• Users and role permissions: each person signs in with their own user and can only do what their role allows; every movement is tied to who made it.
• Encrypted connection: all communication with the platform travels over HTTPS.

3. Backups

We make a daily backup of the database, so information can be recovered if there is a serious system failure.

4. Payments

Subscription payments are processed by Stripe. Your card details are handled by Stripe directly: they never pass through our servers and are never stored on them.

5. Offline mode, stated honestly

The platform can keep selling with no connection. In that case, movements are stored on the device where you record them and sync automatically when the internet comes back. Until a movement has synced, it lives only on that device: if the device is lost or damaged before syncing, that movement never reaches our servers and we cannot recover it.

6. What happens to your data if you cancel

• Cancellation takes effect at the end of the period already paid, with no penalties. Afterwards, your account stays in read-only mode: you can keep viewing your information, but you can't record changes.
• We do not delete your data when you cancel: it stays stored so that, if you come back, you pick up right where you left off.
• From the app you can download your monthly book and your reports, plus the monthly package for your accountant on the plans that include it. If you need a complete copy of your information, write to contacto@cuentasclarasrd.com and we'll send it to you.

7. Contact

For any question about your information: contacto@cuentasclarasrd.com or WhatsApp at +1 701-518-3052, Monday to Saturday, 8 AM–8 PM.